Last Updated: October 23, 2026
FAA Agency ("we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with our mobile applications.
This policy is provided to clearly explain our data collection practices, obtain user consent where required, and provide a publicly accessible privacy statement. By using our applications and services, you consent to the practices described in this policy.
We collect information that you provide directly to us, information collected automatically when you use our applications, and information from verified third parties.
Information you provide: When you fill out a contact form, request a consultation, upload records, register for a masterclass, or subscribe to notifications, we may collect your name, email address, phone number, mailing address, and any records or details you choose to share with us.
Information collected automatically: When you visit our site or use our apps, we may automatically collect device identifiers, IP address, operating system and version, browser type, usage metrics, crash reports, and other diagnostic information.
Information from third parties: We may receive information from our authorized agents, referral sources, and service providers that help us deliver and improve our services.
We use the information we collect to:
• Provide, operate, and maintain our consultations, advisory services, and educational programs;
• Process your requests, respond to inquiries, and schedule appointments;
• Send you notifications about upcoming masterclasses, workshops, and events you have opted into;
• Personalize content and improve our website and mobile applications;
• Monitor and analyze usage and trends to improve user experience;
• Detect, prevent, and address technical issues or violations of our terms;
• Comply with our legal and regulatory obligations.
In accordance with mobile platform transparency standards, we disclose the categories of data linked to your identity that we handle:
• Contact Details: Name, email address, phone number, and physical address — used for account management, customer support, and direct communication.
• Account Documents: Records and information you voluntarily upload for consultation review.
• Identifiers: User ID and device identifiers — used for analytics and to provide a consistent experience across devices.
• Usage Metrics: App interactions and crash reports — used for diagnostic analysis and product enhancement.
Data that is not linked to your identity, such as aggregated or fully anonymized analytics, may also be processed for system optimization.
Where our mobile applications utilize tracking technologies, we will request your explicit permission before tracking your activity across other companies' apps or websites for measurement purposes. You may decline this request and continue to use our services.
Our website and apps may use cookies and similar technologies. You can control cookies through your browser or device settings, and you can manage tracking permissions in your device settings at any time.
We never distribute or rent your personal information to outside marketers. We may share your information in the following limited circumstances:
• With service providers and partners who perform technical services on our behalf (such as cloud hosting, CRM, and appointment scheduling), under strict contractual obligations to safeguard your data;
• With your designated advisor or agent, where you have requested or authorized such communication;
• When required by law, court order, or government regulation, or to protect our legal rights;
• In connection with an organizational reorganization, merger, or asset transfer, subject to confidentiality protections;
• With your explicit consent or at your direction.
We retain your personal information only for as long as necessary to fulfill the purposes described in this policy, comply with our legal recordkeeping obligations, resolve disputes, and enforce our agreements. When your information is no longer needed, we securely delete it or anonymize it in accordance with applicable law.
We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
Depending on your location, you may have the right to:
• Access the personal information we hold about you;
• Request correction or deletion of your personal information;
• Opt out of certain data sharing where applicable;
• Withdraw consent to tracking at any time through your device settings or by contacting us;
• Limit the use of sensitive personal details.
To exercise any of these rights, contact us using the information provided below. We will respond to your request within the timeframe required by applicable law.
Our services are not directed to children under the age of 13 (or the equivalent minimum age in the relevant jurisdiction), and we do not knowingly collect personal information from children. Our applications do not engage in behavioral advertising tracking directed to children. If you believe a child has provided us with personal information, please contact us so we can delete it immediately.
Our website and apps may contain links to third-party websites and tools that we do not operate. This privacy policy does not apply to those third parties. We encourage you to review the privacy policies of any third-party services you interact with.
We serve clients across all 50 states and internationally. If you access our services from outside the United States, your information may be transferred to and processed in the U.S., where privacy standards may differ from those in your jurisdiction. By using our services, you consent to such transfer.
We may update this Privacy Policy from time to time. When we do, we will revise the "Last Updated" date at the top of this page. For significant updates, we will provide notice through our application or by email where contact details are available. We encourage you to review this page periodically.
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please reach out to our team:
• Help Portal: Submit a request via our Support page
• Phone: (877) 666-3906
• Service Area: Serving All 50 States